Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: *Ways to enhance customer service in any business *Dialogues and scripts to practice interactions...

Hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities. Perfect for managers and volunteer leaders--anyone who deals with irrational, emotional, negative, upset or unhappy people. This guide can be a real lifesaver--on the job, at meetings, anywhere.

These days, it's not enough to work for a good cause or worthy organization. If you want to receive funding from a corporation, community, foundation, or government institution, it all comes down to one thing: your proposal. With hundreds of ready-to-use "Perfect Phrases," you'll quickly know the right words to use for the three major sections of every successful grant proposal: How to introduce yourself, your program, and your achievements; How to...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The secret to business success today is employee and talent development. Companies that invest in branding and creating smart, self-reliant, "upgradeable" talent are the ones that will lead their industries in the future. Perfect Phrases for Employee Development Plans has hundreds of ready-touse phrases for ensuring your employees stay motivated and competitive, develop teamwork and sound work...

"[C]ompletely revised to help you communicate in today?s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect -- Dealing with difficult employees and delicate problems -- Conducting interviews and performance reviews -- Empowering your people -- Disciplining workers or terminating employment"--Amazon.com....

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker.

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Getting new employees up and running with the company is a highly challenging process. For true success, you need to have full command of the most appropriate language for the task. Perfect Phrases for New Employee Orientation and Onboarding contains hundreds of ready-to-use phrases for transitioning employees into their new roles. You'll learn how to home in on employee engagement, support...

"The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas....

In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations. This book is communicating with patients, their families, and colleagues. It provides the most effective language to help you: Respond to patients' concerns empathetically...